In the case of an order placed without a Rakuten ID or password, please go to the URL below, enter your order number and e-mail address, and click on the “Confirm” button.
https://order.my.rakuten.co.jp/?page=search
Amazon
It usually takes 48 hours for shipping preparations to be completed. After the shipment, delivery will be made by the last day of the estimated delivery date. The estimated delivery date can be checked from your order history. To see the history, go to the URL below to access your order history with your amazon ID and password.
https://www.amazon.co.jp/gp/help/customer/display.html?ie=UTF8&nodeId=201910830&ref_=hp_ss_qs_v3_rt_ci
Q.3：How to cancel orders
Yahoo! Shopping
An order or item on the list of purchases with a “Cancel the order” button shown next to it can be cancelled on your purchase history page. Please go to the URL below to access your purchase history with your Yahoo! ID and password.
https://shopping.yahoo.co.jp/
Regarding an order or item without a “Cancel the order” button shown, please contact the seller via phone or e-mail.
Rakuten
During the 30 minutes after your order placement, you can cancel your order from your purchase history. To see the list of purchases, please go to the URL below to access your purchase history list with your Rakuten ID and password. *In the case of an order placed without logging in, no ID or password is required.
In the case of an order placed without a Rakuten ID or password, please go to the URL below, enter your order number and e-mail address, and click on the “Confirm” button.
https://order.my.rakuten.co.jp/?page=search
The above-described services are not available in the case of the following types of orders:
Orders placed without Rakuten membership registration
Orders placed through “Asuraku” next-day shipping service
Orders placed through purchase reservation, periodic purchases, or buying clubs
Orders placed over 30 minutes ago
When you cannot cancel your order from the website, please contact the seller directly and ask whether cancelation can be processed.
Amazon
You can cancel items or orders that have not entered the shipping process yet. To cancel your order, please go to “Your Orders” and select “Cancel Items.” In the case of Amazon Fresh orders, please select “View or Edit Order” to delete items from your order. Please select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, please select all of the items and then click on “Cancel Checked Items (Request Cancellation/Send e-mail).”
Click on “Inquiry about orders In the case of an order placed without Yahoo! ID or password, please click on the “Check order details” button appearing at the bottom of the order confirmation e-mail to see your order details page.
Rakuten
Each seller has its own rules on returns and exchanges. Please contact the seller you purchased the item from via e-mail, phone, or other contact means for inquiry shown on your purchase history list.
In the case of an order placed without a Rakuten ID or password, please go to the URL below, enter your order number and e-mail address, and click on the “Confirm” button.
https://order.my.rakuten.co.jp/?page=search
To see a seller’s return policy and rules, please go to the seller profile page: (http://www.rakuten.co.jp/●the seller’s URL●/info.html)
Refunds will be made usually around in 1 to 3 days after receipt of returned items. In the case of payment made at a convenience store, through ATMs, or online bank transfer, with electronic money, or cash on delivery, it takes around 1 to 2 weeks before refund is made. Please confirm the amount of refund that will be shown on the page during the refund process.
Q5： In the case of any troubles you are having with the seller or other issues
Yahoo! Shopping
In the case your problem remains unsolved, please go to the URL below to contact Yahoo! Shopping’s support desk . *Making inquiries requires login.
https://support.yahoo-net.jp/PccShopping/s/
Rakuten
In the case your problem remains unsolved, please go to the URL below and consult with Rakuten’s Customer Service through chat.
https://chat.ichiba.faq.rakuten.co.jp/
Amazon
If you have any troubles concerning items sold and shipped by a seller, please first contact the seller. If the seller does not respond to your request or ship your item, please report to Amazon by going to the URL below and enter your order number.
https://www.amazon.co.jp/hz/pwo/ref=gp_a2z?_encoding=UTF8&orderID=
